Privacy Policy & Terms of Use

Privacy Policy

This Privacy Statement provides important information to you, the site user. It outlines our information collection, use and protection practices. If you have any questions or concerns about our privacy practices, please contact us at 1-877-AUTELUS

1. General Statement:

We respect your privacy and are committed to protecting it. This privacy statement explains our policies and practices regarding online customer information. It is through this disclosure that we intend to provide you with a level of comfort and confidence in how we collect, use, and safeguard personal and other information we collect or that you provide through this website, and how you can contact us if you have any questions or concerns. It is our sincere hope that by explaining our data handling practices we will develop a trusting and long-lasting relationship with you. By using the site, you agree to the terms of this privacy statement.

2. Information About Our Organization and Website:

This Privacy Statement applies to www.auteltech.com. www.auteltech.com is owned and maintained by Autel Intelligent Technology Company, SZICC Bldg, Shenzhen, China. The business purpose of this website is to provide subscriptions to the aftermarket to up-to-date web-based technical service information and training, and to diagnostic tools.

3. How We Use the Personally Identifiable Information We Collect:

When you visit www.auteltech.com we will not collect any additional personal information about you unless you provide it to us voluntarily. Personal data includes information that is particular to you such as name, street address, telephone number, and email address. If you opt not to provide us with personal information you can still access our website, however you may be unable to purchase the web-based update software and technical service information. Our primary goal in collecting personal information from you when you visit www.auteltech.com is to provide you the functionality and services that you need to have a meaningful and customized experience while using the site features This site may use session or persistent "cookies" to collect personally identifiable information and use a third party to deliver site functionality. An explanation for each of these items and how they work is included in Section 7 Methods to Collect Information.

4. How We Use the Personally Identifiable Information We Collect:

Non-personally identifiable information collected on www.auteltech.com may be used to:

Fulfill and deliver an order for goods or services (e.g., purchase of web-based update software and technical service information)

Respond to your comments or requests for information

Meet a request for or to develop new products or services

Make the user experience more customer friendly

Contact you if necessary in the course of processing an order for products or services

Generate site analytics that improve our site layout, content, product offerings and services

Compile user data that is stored in our corporate database

Comply with legal requirements

5. Other (Non-Personally Identifiable) Information We Collect From Site Visitors:

www.auteltech.com collects other information, non-personally identifiable information from site visitors. This means that we do not track these items on an individual basis that identifies the site visitor, but rather gather and collect this information on an aggregate [or anonymous] basis that includes all site visitors. Non-personal information includes tracking the site pages that are visited or the amount of time spent on our site www.auteltech.com. Our primary goal in collecting aggregate information from you is to be able to perform site metrics that allow us to improve the functionality of the website. We need to collect aggregate information in order to track page visits and peak site usage times, and to perform site clickthrough analysis and site layout re-design. We may use session or persistent "cookies," session logs, spot light ads/web beacons/GIF/pixel tags, banner ads or links, and third-party click tracking analytics tools (such as DART, Omniture tags, DoubleClick, and Google Analytics) to collect aggregate or other non-personally identifiable information about site visitors. An explanation for each of these items and how they work is included in Section 7 - Methods to Collect Information.

6. How We Use the Aggregate or Non-Personally Identifiable Information We Collect:

Non-personally identifiable information collected on www.auteltech.com may be used to:

Compile aggregate and statistical data to help in website design and to identify popular features

Measure site activity to allow us to update our site to better meet user wants and needs

Make the user experience more customer friendly

www.auteltech.com utilizes non-personal data for the purpose of performing analytics on the user experience while visiting this site. This analysis:

Is performed on an aggregate level and does not identify you or your information personally

May involve the use of a third-party vendor acting on behalf of www.auteltech.com

Is performed in order to improve our website and the user experience.

May include the use of session and/or persistent cookies to track user movement across this and other Autel Intelligent Technology Company websites or to track other events within or across this and other Autel Intelligent Technology Company websites.

Third-party vendors with which Autel has entered into contracts to perform site analytics and which are provided aggregate information covered by this privacy statement are to use that information only to perform those services, and they may not share or resell this information.

7. Methods to Collect Information:

A "cookie" is a small text file that helps us in many ways to make your visit to our website more enjoyable and meaningful to you. For example, cookies avoid you having to log in every time you come back to one of our websites. They also allow us to tailor a website or advertisement to better match your interests and preferences. There are a couple different types of cookies. A "persistent" cookie is stored on your computer's hard drive until a specified date, which could be tomorrow, next week, or 10 years from now. Persistent cookies stay on your computer until either a) they expire, b) they are overwritten with newer cookies, or c) you manually remove them. Most browsers can be configured not to accept cookies, however, this may prevent you from having access to some site functions or features. This site may use a third party to deliver site functionality such as fulfilling your request to purchase items from our online store. In performing this function the third party may place a persistent cookie on your computer or have to gather personal information from you in order to facilitate the processing of your purchase. This site may use a third-party click tracking analytics tool (such as DART,Omniture tags, DoubleClick, and Google Analytics) to capture clickthrough statistics. www.auteltech.com may use spotlight ads/web beacons/GIF/pixel tags which are site instrumentation tools that help us to determine, for instance, whether a page has been viewed or not and, if so, how many times. Emails or electronic newsletters we send may use tools (e.g., pixel tags or web beacons) to gather email metrics and information to improve the reader's experience such as how many of the emails are opened, if they were printed or forwarded, the type of device (e.g., mobile or PC) from which they were opened, and the city, state, and county associated with the applicable IP address. In general, any electronic image viewed as part of a webpage, including an ad banner, can act as a web beacon. Users may be directed to www.auteltech.com via banner ads or site links. Ads or site links that are placed by www.auteltech.com use cookies or web beacons to deliver metrics on the effectiveness of the ads or links. They do not collect personal information from the user. Online Advertising: Autel may contract with vendors to place advertisements on non-Autel websites. When you visit a non-Autel website, these vendors may target Autel advertisements to you based on information about your previous online activity that the vendor has collected using web tracking tools (e.g., cookies and web beacons). Additionally, Autel advertisements may contain web tracking tools such as cookies and web beacons to collect information on the effectiveness of the advertisements and to deliver future targeted advertisements and other messages to you. These web tracking tools collect information such as IP address, the page visited, and time of day.

8.Sharing Your Information:

www.auteltech.com does not share, sell, or rent personally identifiable information with independent companies for their own use without providing you a choice. Personal information that you provide to us in the course of using our site features or requesting a product or service through this website may be gathered and stored in one or more of our corporate databases. Vendors, contractors or partners of www.auteltech.com who have access to your personal information in connection with providing services for www.auteltech.com are required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for www.auteltech.com. Site metrics for www.auteltech.com may be shared with other Autel Intelligent Technology Company websites or subsidiaries or affiliates. The information shared will be aggregate data and will not include any of your personally identifiable information. www.auteltech.com will disclose your personal information, without notice, if (1) in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Autel Intelligent Technology Company, its affiliates or the site; (b) protect and defend the rights or property of Autel Intelligent Technology Company, its affiliates or this site; or (c) act under exigent circumstances to protect the personal safety of Autel Intelligent Technology Company or affiliate personnel, users of their websites, or the public; or (2) if required to do so by law.

9.Access To and Control Over the Use of Your Information :

To correct or update your personal information you can contact us by selecting the contact link located in the footer of the website. www.auteltech.com will use reasonable efforts to correct any factual inaccuracies in your information. The scope of access available for this request is for information stored in the database that holds the data for www.auteltech.com. Any personal information that has been collected from you on other Company websites will not be accessible or changeable through the processing of this request.

10. Security of Your Information:

Safeguarding information of visitors to our website is important to us. We use systems, policies and procedures to maintain accuracy of information and to protect information from loss, misuse or alteration. When you send personal information, such as email address or telephone numbers, to www.auteltech.com we use "Secure Socket Layers" or SSL to protect your data. SSL is encryption technology that helps safeguard your personal information against misuse by unauthorized individuals. Vendors, contractors or partners of www.auteltech.com who have access to your personal information in connection with providing services for www.auteltech.com are required to keep the information confidential. Vendors are not permitted to use this information for any other purpose than to carry out the services they are performing for www.auteltech.com.

11.Processing of Personal Data :

By visiting this site and by providing your personally identifiable information to us, you understand and consent to the collection, use, processing, transfer, and disclosure of your personally identifiable and non-personally identifiable information globally --- including to the United States in accordance with this Privacy Statement. Therefore, by visiting this site and by providing such information, you consent to the transfer of such information across country borders, and to the use, processing, and disclosure of such information in global locations. Your consent shall be deemed to include your consent to transfer of the personally identifiable or non-personally identifiable information to locations that may have different levels of privacy protection than in your own country.

12. Links to Other Sites:

www.auteltech.com provides links to other websites. We encourage you to review the privacy statements of all sites that you visit, including those whose links are provided so that you can understand how those sites collect, use and share your information. www.auteltech.com is not responsible for the privacy statements, content or data handling practices on other websites.

13. Contacting Us:

If you have any questions, comments or concerns about this online privacy statement for www.auteltech.com, www.auteltech.com privacy practices, or have any questions regarding the contents of this website please contact us by selecting the contact link located in the footer of the website. www.auteltech.com is committed to working with consumers to obtain a fair and rapid resolution of any complaints or disputes about privacy and the handling of your data. www.auteltech.com will be happy to respond to your questions and comments.

14. Privacy Statement Effective Date and Revision Days:

Occasionally we may update the privacy statement for www.auteltech.com in order to reflect any changes to the website or our privacy practices. If we update this statement, the new statement will be posted to the website ten (10) days prior to the changes taking effect. The effective date of this privacy statement is 30/12/2020

Terms of Use

Please read this Terms of Use and Disclaimers page ("Terms and Conditions") carefully. By using auteltech.com, including, without limitation, by purchasing products or services made available for purchase from or through the utilization of this Site, you agree to be legally bound by the terms and conditions set forth or referred to in these Terms of Use, as well as in other pages of this Site. If you do not agree to be bound by such terms and conditions, do not use this Site. The terms "you", "your" and "yours" as used herein refer to users of this Site ("Users"). The terms "we," "us," and "our" refer to auteltech.com and Autel Intelligent Technology Company.
All the information on this Web site is protected by copyright.
Except as specifically permitted herein, no portion of the information on this website may be reproduced in any form or by any means without prior written permission from Autel Intelligent Technology Company.
User Eligibility:
This Site is directed at individuals ages 18 and older only. By using this Site, you are representing to us that you are an individual 18 years of age or older. Users are responsible for all taxes which may be applicable on goods and services acquired through the site. All prices quoted on this site are in U.S. Dollars. Acceptable Uses & Limited License:
Subject to your continued compliance with the terms and conditions set forth or referred to in these Terms of Use, as well as in other pages of this Site, we grant to you a non-exclusive, non-transferable, limited right to access, use, display and listen to this Site and the information, images, sounds, and text ("Materials") hereon. We authorize you to view the Materials on this Site, and download those Materials expressly made available for downloading by us, only for your personal, non-commercial use. This authorization is not a transfer of title to or in the Materials or copies of the Materials, and is subject to the following restrictions:
1) you must retain, on all copies of the Materials downloaded, all copyright and other proprietary notices contained in the Materials;
2) you may not modify the Materials in any way or reproduce or publicly display, perform, or distribute or otherwise use them for any public or commercial purpose; and,
3) you must not transfer the Materials to any other person.
Disclaimers:
THIS SITE (INCLUDING, WITHOUT LIMITATION, ALL CONTENT, SOFTWARE, FUNCTIONS, SERVICES, MATERIALS AND INFORMATION MADE AVAILABLE OR DESCRIBED ON THIS SITE OR ACCESSED BY MEANS THEREOF), AND ANY MARKETING OR PROMOTIONAL ACTIVITIES OR ANY OTHER ITEM OR SERVICE PROVIDED VIA THIS SITE ("ANCILLARY SERVICE"), IS PROVIDED ON AN "AS IS," "AS AVAILABLE" BASIS. USE OF THIS SITE AND ANY ANCILLARY SERVICE IS AT YOUR OWN RISK. NEITHER AUTEL INTELLIGENT TECHNOLOGY COMPANY NOR ANY OF ITS OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, AGENTS,PARENT COMPANIES, SUBSIDIARIES, OR AFFILIATES MAKES ANY REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OR USE OF THIS SITE, OR AS TO THE INFORMATION, CONTENT, OR MATERIALS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE UNDER APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, EXPRESS OR IMPLIED WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, COMPATIBILITY, SECURITY OF INFORMATION, ACCURACY, NON-INFRINGEMENT, OR ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE RELATING TO THE OPERATION OR USE OF THIS SITE.AUTEL INTELLIGENT TECHNOLOGY COMPANY DISCLAIMS ALL RESPONSIBILITY FOR ANY LOSS, INJURY, CLAIM, LIABILITY, OR DAMAGE OF ANY KIND RESULTING FROM, ARISING OUT OF OR ANY WAY RELATED TO (A) ANY ERRORS IN OR OMISSIONS FROM THIS SITE AND ITS CONTENT, INCLUDING BUT NOT LIMITED TO TECHNICAL INACCURACIES AND TYPOGRAPHICAL ERRORS, (B) ANY THIRD PARTY WEBSITES OR CONTENT THEREIN DIRECTLY OR INDIRECTLY ACCESSED THROUGH HOT LINKS IN THIS SITE, INCLUDING BUT NOT LIMITED TO ANY ERRORS IN OR OMISSIONS THEREFROM, (C) THE UNAVAILABILITY OF THIS SITE OR ANY PORTION THEREOF, (D) YOUR USE OF THIS SITE, OR (E) YOUR USE OF ANY EQUIPMENT OR SOFTWARE IN CONNECTION WITH THIS SITE.
Limitation of Liability:
TO THE FULL EXTENT PERMISSIBLE UNDER APPLICABLE LAW, NEITHER AUTEL INTELLIGENT TECHNOLOGY COMPANY NOR ANY OF ITS OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, AGENTS, PARENT COMPANIES, SUBSIDIARIES, OR AFFILIATES WILL BE LIABLE FOR ANY DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, ACTUAL, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR DAMAGES THAT MAY ARISE FROM THE USE OF, OR THE INABILITY TO USE, THIS SITE OR MATERIALS OR INFORMATION CONTAINED ON OR AVAILABLE THROUGH THIS SITE, WHETHER THE MATERIALS ARE PROVIDED BY US OR A THIRD PARTY.
Limitations on Exclusions:
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES OR OF CERTAIN TYPES OF DAMAGES. THUS, IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU.
Browser Requirements:
In order to view and download content from our site, your browser must meet the following requirements :
Browser Type: The site is designed to support Internet Explorer, Google Chrome, Mozilla Firefox. Customized browsers are not supported.
Browser Version: The site supports both Internet Explorer 7.0 and above.
Advice from Customer Service Representatives:
Although our customer-service representatives endeavor to provide you with appropriate advice and suggestions, no such advice or suggestions, whether given orally or in writing, will create any warranty of any kind.
Accuracy & Completeness; Right to Correct Errors: Although we intend that information contained on this Site, including, without limitation, product descriptions and prices, be current, accurate, complete, and reliable, we make no warranty or representation that this is or will be the case with respect to any such information, and assume no liability if this is not the case. Any typographical, photographic, or other error in any information contained on this Site, including, without limitation, any product description, price, or the terms of offer of a product, is subject to correction and verification by us.
Harmful Effects of Use/Downloads:
We do not warrant or represent that this Site or any e-mail sent from us is or will be free of any viruses or other harmful components, and we do not make any representations or warranties of any kind regarding the consequences of downloading any software, information, or materials from this Site. You assume full responsibility and risk of loss resulting from your downloading or use of any software, information, or materials accessed through or obtained by means of this Site.
Product & Service Availability in Foreign Countries:
This site may contain references or cross references to Autel Intelligent Technology Company products and services that are not available in every country.
Copyright Notice:
Copyright 2017, Autel Intelligent Technology Company. ALL RIGHTS RESERVED. All text, images, graphics, animation, videos, music, sounds, software, and other materials on this Site are subject to the copyrights and other intellectual property rights of Autel Intelligent Technology Company, its affiliated companies and its licensors. Autel Intelligent Technology Company owns the copyrights in the selection, coordination and arrangement of the materials on this Site. These materials may not be copied for commercial use or distribution, nor may these materials be modified, reposted to other sites or distributed. You agree not to dispute Autel's claims of ownership or validity of its rights in the materials on this Site.
Trademark Notice:
All trademarks displayed on this site are subject to the trademark rights of Autel Intelligent Technology Company, or are used under agreement by Autel Intelligent Technology Company. These trademarks include, but are not limited to, product brand names, vehicle model names, slogans, logos, emblems and part numbers. The unauthorized use of any trademark displayed on this site is strictly prohibited. You agree not to dispute Autel's claims of ownership or validity of its rights in the trademarks. ALL RIGHTS RESERVED.
Other Sites:
When you visit or purchase from a web site affiliated with us or linked to this Site, your use of such other site is at your own risk and you will be subject to the terms and conditions of use applicable to such other site (including, without limitation, such site's privacy policy). We are not responsible for examining or evaluating, and in no way make any endorsement, warranty, or representation relating to, the content of any such other site, and will not be responsible or assume any liability for the actions, products, services, or content of any such other site or its related businesses.
Feedback; Confidential Information; Privacy:
Please note that, with the exception of credit card numbers, Autel Intelligent Technology Company does not want to receive confidential or proprietary information from you through our Web site. Any non-personal information or material sent to Autel Intelligent Technology Company will be deemed NOT to be confidential. By sending Autel Intelligent Technology Company any non-personal information or material, you grant Autel Intelligent Technology Company an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute those materials or information, and you also agree that Autel Intelligent Technology Company is free to use any ideas, concepts, know-how or techniques that you send us for any purpose. However, we will not release your name or otherwise publicize the fact that you submitted materials or other information to us unless: (a) you grant us permission to do so; (b) we first notify you that the materials or other information you submit to a particular part of a site will be published or otherwise used with your name on it; or (c) we are required to do so by law.
Security:
We carefully guard the security of personal information submitted to us via this Site as part of our on-line purchasing process and use industry-standard encryption technology. Thus, you can shop on our site with confidence. Please note, however, that no one can guarantee complete security.
Termination:
We reserve the right to terminate or suspend your access to all or any part of this Site at any time and from time to time for any reason. In the event of any such termination, any limitations on our liability or that of any of our officers, directors, employees, representatives, agents, parent companies, subsidiaries, or affiliates set forth herein shall continue to apply.
Applicable Law & Disputes:
The law of the applicable following state, without regard to its conflicts of laws principles, will govern these Terms of Use and your use of this Site and any dispute between you, auteltech.com, and Autel Intelligent Technology Company relating to these Terms of Use or your use of this Site, and you hereby irrevocably and unconditionally consent to the exclusive jurisdiction of the courts of China with respect to any dispute between you, auteltech.com, and Autel Intelligent Technology Company relating to these Terms of Use or your use of this Site.
Changes:
We may amend, modify, delete, or otherwise change any information, component, or page now or hereinafter contained or displayed on this Site, including, without limitation, any prices, Product descriptions, terms, warranties, or these Terms of Use, at any time and from time to time without notice and the same will be effective immediately upon posting on this Site (except with respect to orders placed and accepted by us prior to the time of posting, in which event the terms and conditions in effect at the time the order was placed shall apply).
Severability:
If any provision of these Terms of Use or of any other page found on this Site is held invalid or unenforceable, in whole or in part, by competent authorities in any jurisdiction, such provision shall, as to such jurisdiction only, be deemed severable and ineffective to the extent of such invalidity or unenforceability and shall not affect the validity or enforceability of any remaining provisions.
Entire Agreement:
These Terms of Use and the terms and conditions set forth or referred to in other pages of this Site constitute the entire understanding and agreement between you and Autel Intelligent Technology Company concerning the subjects covered herein.
IF THESE TERMS AND CONDITIONS ARE NOT ACCEPTABLE IN FULL, YOU MUST IMMEDIATELY TERMINATE YOUR USE OF THIS SITE.